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Shipping and Handling - USA and Canada At FantasticTea, our goal is to deliver your purchase in the quickest and most economical way possible. Standard Delivery (3-7 Business days) is shipped via the U.S. Postal Service. Please add the following amount if your Order Sub-total is : Subtotal Shipping Cost $00.01 - $15.00 $5.95 $15.01 - $25.00 $6.95 $25.01 - $50.00 $7.95 $50.01 - $2,000 $8.95 For Shipment Outside U.S. and Canada: For shipments outside the U.S. and Canada: please call Customer Service at 1-888-473-6331, weekdays from 8:30-4:00 p.m. (Central Time) for shipping costs. If you prefer, you may contact us online. Please include the items you are considering ordering, so that we may calculate shipping costs for you. We accept credit cards, GoogleCheckout, PayPal. Sorry, no personal checks. Return Policy At FantasticTea.com our goal is your complete satisfaction. If within 15 days you are not completely satisfied with your purchase, return it for a prompt exchange or refund. Shipping and handling charges are non-refundable. If there is an error with your order or items arrive damaged, please call Customer Service at 1-888-473-6331. Our Customer Service department is open Monday through Friday, 8:00am-4:00pm Central Time. Return Instructions - Refunds and Exchanges - Reply with your order confirmation or shipping confirmation email, indicating your intent and reason for return; - Print the above email and include in the return shipping package. Use proper packaging materials. Be certain that products are protected; - Shipping address for returns: Virenture Group LLC (dba FantasticTea.com) 28 E Jackson Blvd STE 1020 (#F475) Chicago IL 60604-2263 Once we receive your return shipment, we will issue credit to your credit card or Google account within a day. Return shipping charges will be deducted from your total refund. |
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